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<\/figure>\n\n\n\n<\/p>\n\n\n\n
According to Annas, one of FMIPA UI\u2019s main strengths lies in the commitment of the faculty leadership to improving service quality, particularly in paying attention to student welfare as its customers.<\/p>\n\n\n\n
\u201cOne concrete form of this effort is the management of a learning environment that supports students\u2019 mental health through the Student Counseling Body (BKM). This service plays an important role in addressing psychological issues such as stress, burnout, and providing emotional protection for students,\u201d said Annas.<\/p>\n\n\n\n
Annas conveyed several recommendations for continuous improvement at FMIPA UI. One of them is the integration of two ISO amendments related to climate change into the FMIPA UI QMS Manual Document, in line with the ISO Climate Change Declaration (London, February 2024). These amendments emphasize assessing the relevance of climate change issues to the organization\u2019s context and stakeholder expectations.<\/p>\n\n\n\n
He also highlighted the need to improve the evaluation of quality target achievements (KOKIN), particularly by adding root cause analysis before determining corrective actions. The use of electronic forms in internal audits is considered to help speed up the resolution of findings before the Management Review Meeting.<\/p>\n\n\n\n
Other recommendations include establishing risk and opportunity assessment standards that take into account business processes, internal\u2013external issues, and stakeholder expectations. FMIPA UI is also advised to provide monitoring data on the BKM counseling program to evaluate its effectiveness for students.<\/p>\n\n\n\n
Customer satisfaction monitoring was considered good through questionnaires, but it can be further improved with other methods such as a \u201cCustomer Feedback on Delivered Services\u201d system, where the absence of complaints within 2\u00d724 hours is regarded as customer satisfaction.<\/p>\n\n\n\n
Finally, FMIPA UI is expected to complete the input agenda for the Management Review in accordance with Clause 9.3.2 and ensure that its outputs comply with Clause 9.3.3.<\/p>\n\n\n\n
FMIPA UI\u2019s success in obtaining ISO 9001:2015 re-certification serves as good news marking the conclusion of the entire series of quality improvement activities, ranging from awareness refreshment, internal audits, to the Management Review Meeting. This achievement not only reaffirms FMIPA UI\u2019s consistency in implementing a quality management system, but also provides a strong foundation to keep moving forward in delivering excellent, sustainable, and stakeholder-oriented educational services.<\/p>","protected":false},"excerpt":{"rendered":"
Upaya berkelanjutan Fakultas Matematika dan Ilmu Pengetahuan Alam Universitas Indonesia (FMIPA UI), dalam menjamin mutu layanan pendidikan kembali mendapat pengakuan internasional melalui keberhasilan meraih resertifikasi ISO 9001:2015, dari PT DQS Certification Indonesia untuk periode 2025\u20132028. Pengumuman kelayakan resertifikasi disampaikan langsung oleh auditor PT DQS Certification Indonesia, Annas Sangadji, dalam rapat penutupan resertifikasi yang digelar pada […]<\/p>\n","protected":false},"author":12,"featured_media":13349,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-berita"],"blocksy_meta":[],"yoast_head":"\n