FMIPA UI Evaluates Quality Management System Ahead of ISO 9001:2015 External Audit

Depok, September 9, 2026 — The Faculty of Mathematics and Natural Sciences, Universitas Indonesia (FMIPA UI), evaluated the effectiveness of its Quality Management System as part of preparations for the ISO 9001:2015 external audit. The evaluation was conducted through a Management Review Meeting (RTM), which discussed service performance, risk management, document completeness, and follow-up actions for nonconformities within the faculty.

The RTM was held on Thursday (August 27, 2026), at the Pertamina Multidisciplinary Research Laboratory Building Hall, FMIPA UI. The meeting was attended by managers, the Head of the Leadership Secretariat, and staff from the ISO team units within the FMIPA UI Central Administration. The RTM also featured Dr. Muhammad Habiburrahman, S.T., M.T., an ISO 9001 and ISO 21001 practitioner in educational organizations, who assisted the FMIPA UI ISO team in preparing for the implementation of the relevant systems and procedures.

One of the focuses of the evaluation was the achievement of the faculty’s performance indicators. While several indicators had met or exceeded their targets, others still required follow-up. FMIPA UI emphasized the importance of having supporting data, evidence of implementation, and complete, traceable evaluation documents.

Service delivery was also a key focus of the meeting. The discussion covered the timeliness of service completion, including the 14-working-day service standard for certain processes. Processes that have not met the target completion time will be evaluated to identify the causes of delays and improve service effectiveness.

In addition, the RTM highlighted risk management and the Government Internal Control System (SPIP). Risk updates need to be aligned with current conditions and linked to work programs and unit follow-up actions. Consistency among risk data, performance indicators, and supporting evidence of follow-up actions was also identified as an area requiring further strengthening.

The evaluation also covered service nonconformities, user satisfaction surveys, and service information available to the public. Overall, the survey results showed a good level of satisfaction, with the “very good” category being the most dominant. Nevertheless, the results still need to be analyzed to identify areas where service quality can be further improved.

In terms of information transparency, FMIPA UI encourages the regular updating of service information through its website and digital media. Information on service types and fees, including clarification when services are provided free of charge, should be communicated clearly so that users have adequate information before accessing the services.

Preparation for the external audit was also carried out through self-assessments in each unit. This step was intended to identify any gaps before the external assessment, including ensuring that all required data, documents, and evidence of implementation were available.

Previously, FMIPA UI conducted an Internal Audit from August 10–18, 2026, covering all units within the FMIPA UI Central Administration. The results of the internal evaluation and RTM served as the basis for preparing follow-up actions ahead of the external audit by DQS, the organization that provides ISO certification.

The improvements also covered human resources, facilities and infrastructure, as well as supporting services. The meeting highlighted the need for clearer division of tasks and responsibilities, particularly in units with limited personnel. Procurement and supporting services also need to improve their response times to users’ needs.

In terms of facilities and infrastructure, one of the issues discussed was disruptions in water availability, which could affect activities and practical sessions. FMIPA UI will conduct an inventory of the condition of its facilities and infrastructure, determine priorities, and develop a phased maintenance and improvement plan.

Improving service quality is also focused on staff interactions with users. In addition to ensuring efficient processes, staff are expected to provide more responsive, friendly, and informative services.

Digitalization is another part of the effort to improve efficiency. FMIPA UI discussed optimizing digital administrative processes, including the potential use of digital signatures to reduce reliance on physical documents.

The results of the RTM will subsequently be documented in an action plan covering the issues identified, corrective actions, responsible parties, completion targets, as well as evidence of completion and the effectiveness of the actions taken. Monitoring will be conducted to ensure that all evaluation findings, user feedback, and nonconformities are properly followed up.

Through this series of evaluations, FMIPA UI is not only preparing the administrative requirements for the external audit but also evaluating the conformity, adequacy, and effectiveness of processes within the ISO 9001:2015 Quality Management System. The RTM results will serve as the basis for continuous improvement of services and work processes across the faculty.